Privacy Policy

1. Who We Are

This website is operated by Landlord General Maintenance L.L.C-S.P.C, a company based in Abu Dhabi, United Arab Emirates. In this policy, references to "we", "us" or "our" mean Landlord General Maintenance L.L.C-S.P.C.

For privacy-related questions or requests, you can contact us using the details provided at the end of this policy.

2. Information We May Collect

We may collect personal and business-related information that you choose to provide when using our website, submitting an enquiry or communicating with our team. This may include:

• Name and contact details, such as email address and telephone number.
• Company name, job title or business details, where provided.
• Enquiry details relating to maintenance, facility management, contracting, projects or technical services.
• Spare parts enquiry information, including equipment type, manufacturer, model, serial number, part number, description and quantity requested.
• Preferred delivery location and other information you include in your message.
• Information you voluntarily share through telephone calls, email or WhatsApp communications.

We may also receive limited technical information when you visit the website, such as your IP address, browser type, device information, pages visited and approximate access times.

3. How We Collect Information

Information may be collected when you:

• Submit a contact form or spare parts enquiry form through our website.
• Send an email or contact us by telephone.
• Start a conversation with us through WhatsApp.
• Browse or interact with our website.
• Provide information during business communications or service enquiries.

Our website uses Contact Form 7 to receive and process enquiries. Information submitted through these forms is processed to respond to your request and is sent to our designated business email address.

4. How We Use Your Information

We may use the information collected to:

• Respond to enquiries and requests for quotations.
• Understand your maintenance, project or spare parts requirements.
• Check equipment details and assess parts requirements.
• Prepare quotations, proposals and related business communications.
• Coordinate services, procurement, delivery and customer support.
• Maintain business records and respond to follow-up requests.
• Operate, maintain, secure and improve our website.
• Meet applicable legal, regulatory and contractual obligations.

We aim to use personal information only for relevant purposes and to the extent reasonably necessary for those purposes.

5. Sharing of Information

We do not sell your personal information. We may share relevant information where necessary with:

• Our employees and authorised representatives who need the information to respond to your request or perform their duties.
• Service providers supporting our website, hosting, email, communications, security or business operations.
• Suppliers, manufacturers, logistics providers or other business partners where sharing is necessary to process a quotation, source a requested part or fulfil a service requirement.
• Government authorities, regulators or other parties where disclosure is required or permitted by applicable law.

Where third parties process information on our behalf, we expect appropriate safeguards to be applied in accordance with applicable requirements.

6. Cloudflare, CAPTCHA and Third-Party Services

We use Cloudflare services to support website security, performance and protection against malicious or automated traffic. Cloudflare may process technical information such as IP addresses, browser information, device and connection details, and request data as necessary to provide these services.

Our website also uses Cloudflare Turnstile CAPTCHA to help identify automated submissions and prevent spam and abuse of our contact and enquiry forms. Turnstile may analyse browser and client-side signals to determine whether an interaction is likely to be from a genuine visitor. This processing is used for website security and does not serve as a means for us to collect the contents of your form submission.

We use Contact Form 7, a WordPress plugin, to manage website contact and spare parts enquiry forms. Information you submit, including your contact details and enquiry information, is processed by our website and transmitted to our designated business email address so that our team can respond.

Contact Form 7's default configuration does not itself store submitted personal information in the WordPress database. However, email messages may remain in our email systems and backups according to our retention and security practices. Additional storage may apply if separate form-entry or logging plugins are enabled.

We may also use WhatsApp and other external communication or business services when you choose to contact us through those channels. Such services operate under their own privacy policies and terms.

7. Cookies and Website Technologies

Our website and its service providers may use cookies, security tokens and similar technologies to support essential website functions, protect against malicious traffic, maintain security and improve website performance.

Cloudflare may use cookies or similar technologies, including security-related identifiers, to help identify trusted visitors, manage security challenges and protect the website from abusive activity.

Cloudflare Turnstile may use browser-based security checks and challenge tokens to verify form interactions. The technologies used may vary depending on the security configuration.

You can manage or block cookies through your browser settings. Disabling certain cookies or security technologies may affect website functionality or prevent some forms from being submitted. Where required by applicable law, consent will be obtained before using non-essential cookies or similar technologies.

8. Data Storage, Security and Retention

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Website enquiries submitted through Contact Form 7 are transmitted to our designated business email address. We retain these communications in our email systems for as long as reasonably necessary to respond to enquiries, manage business relationships, maintain records and meet applicable legal or contractual obligations.

We use Cloudflare security services to help protect our website and may rely on our website hosting, email and other authorised service providers to operate our business systems. These providers may process or store technical or personal information as needed to provide their services.

Depending on the services and providers used, information may be processed or stored in locations outside the United Arab Emirates, subject to applicable legal requirements and safeguards.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records and meeting legal or contractual obligations.

9. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have rights concerning your personal information, including the right to:

• Ask whether we hold or process personal information about you.
• Request access to relevant personal information.
• Request correction or completion of inaccurate information.
• Request deletion or restriction of processing where applicable.
• Object to certain processing activities where permitted by law.
• Withdraw consent where processing is based on your consent.
• Request transfer of information where the applicable legal conditions are met.

These rights are subject to applicable legal requirements, exemptions and circumstances. To make a request, contact us using the details below. We may need to verify your identity before responding.

10. Third-Party Websites

Our website may contain links to external websites or services. These websites are operated independently and may have their own privacy policies and practices. We are not responsible for the privacy, security or content of external websites.

Please review the relevant privacy policy before providing personal information to any third-party website.

11. Children's Privacy

Our website and services are intended for business and general professional enquiries. We do not knowingly seek to collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so that we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers or applicable legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage visitors to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy-related request or have concerns about how your personal information is handled, please contact us: